Support Hub.
File a ticket, look up product documentation, or pick the support program that fits your team's cadence.
Access the support portal.
Visit the support portal to view and submit support tickets.
Be sure to request a support login before attempting to access the portal.
ePublisher Subscription Program.
The ePublisher Subscription program enables more users than ever before to experience the power of the ePublisher Platform with confidence. Available on a SaaS model for a low monthly cost, the Subscription program includes all the benefits associated with our ePublisher License Maintenance program without the associated product licensing costs.
- · All product releases available during your license period
- · 6-month, 12-month, and month-to-month contract options
- · Standard Support: 24×7 Wiki access; unlimited support incidents (max two active at once)
- · 8×5 case resolution activity (Mon–Fri, 9 AM – 6 PM Central, excluding holidays)
- · Submit projects for analysis
- · Remote diagnostics via online conferencing or phone, as deemed necessary by the Support Team
- · Invitation to participate in Beta release programs
- · Invitation to participate in WebWorks customer focus forums
ePublisher License Maintenance Program.
The ePublisher License Maintenance program is the low-cost way to keep your publishing workflow running smoothly. With access to a full year of product updates and trained Support staff, the program helps you take full advantage of your ePublisher investment.
- · One year of product releases
- · One year of standard support
- · 24×7 Wiki access
- · Unlimited support incidents (max two active at once)
- · 8×5 case resolution activity (Mon–Fri, 9 AM – 6 PM Central, excluding holidays)
- · Submit projects for analysis
- · Remote diagnostics via online conferencing or phone
- · Invitation to Beta release programs and customer focus forums
For more information and pricing please contact your WebWorks account manager.